Certified Meeting Professional (CMP) Practice Exam

Which of the following is an effective strategy for managing queues and directing group movement?

1. Providing free refreshments

2. Creating a diversion with entertainment

3. Using large banners for direction

4. Instructing attendees to wait quietly

The correct answer is: Creating a diversion with entertainment

Creating a diversion with entertainment is an effective strategy for managing queues and directing group movement because it helps keep attendees engaged and reduces the perceived wait time. When people are entertained while waiting, it can lead to a more positive experience and make them less aware of the length of time they are spending in line. Entertainment can also serve as a distraction, alleviating frustration and encouraging attendees to remain in line until it is their turn. This method can be particularly useful in high-traffic areas or during popular events where congestion may be common. While providing free refreshments can enhance overall attendee experience, it does not directly address the management of queues or movement. Using large banners for direction can help guide attendees; however, without interactive elements, they may not effectively engage those waiting. Instructing attendees to wait quietly may lead to frustration and dissatisfaction, making it less effective as a strategy for managing queues.