Certified Meeting Professional (CMP) Practice Exam

Keeping attendees calm while waiting in line is essential for maintaining a positive experience at an event. Engaging them with entertainment directly addresses the potential stress and frustration that can come from waiting. By providing a form of entertainment—such as live music, performers, or interactive displays—attendees can be distracted from their wait and even find enjoyment during the process. This proactive approach reduces anxiety and creates a more pleasant atmosphere.

While other choices may have their merits, they do not quite match the effectiveness of engaging entertainment in terms of directly alleviating the discomfort of waiting. Informing attendees of the wait time could be beneficial, but it also runs the risk of highlighting the delay. Offering merchandise could distract attendees temporarily but may not serve to calm them. Providing seating areas offers comfort but does not actively engage attendees. Therefore, engagement through entertainment is the strongest strategy for keeping attendees calm and satisfied while they wait.